action-station.co.uk is the internet trading name of Sarnau Army Surplus Ltd.
This site is run by Bruce McCudden, an expert on all things Army. Bruce has great enthusiasm for military and outdoor products, having previously worked for the Ministry of Defence for 22 years.
As well as perusing the products on action-station.co.uk, customers are welcome to visit the shop behind the web site. Established for over 10 years, Sarnau Army Surplus stocks over 3,500 different product lines with popular brand names such as Dickies, Muck boots, Regatta, Deerhunter, Gelert to name but a few. In addition to multi-national military clothing items there is work and outdoor wear, safety boots, walking boots, wet weather clothing, surf / leisure wear, camping equipment, hardware and much more.
Running the shop and this website means Bruce is bang up to date with all the latest product developments. It also allows him to buy products in bulk – passing the savings on to you.
action-station.co.uk is a family run business and customer satisfaction is of paramount importance. Expert advice is always on hand via email or telephone or in person at the shop, either before or after you make your purchase. Online purchasing is totally secure using industrial strength encryption, and rest assured, your details are never passed on to third parties.
Thank you for visiting action-station.co.uk, we hope we can be of assistance to you.
action-station.co.uk is the internet trading name of Sarnau Army Surplus Ltd, registered in England and Wales no. 5865115.
Registered for VAT number 879769626.
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Terms and Conditions
We aim to dispatch all orders within a maximum of 3 working days. If any items are not in stock or there will be any delay, we will inform you as soon as possible.
We update the availability of stock on a daily basis. In the rare event of a problem with availability of a product, we will contact you. You may then wish to cancel the order or wait until the item becomes available. All orders are accepted as subject to availability. In the event that an item ordered is not available a full refund will be made.
Carriage charges to addresses within the United Kingdom Mainland
The shipping cost is automatically calculated by the weight of the items in your basket and displayed to you before you purchase.
We currently ship to
- Scotland (excluding highlands, islands and AB postcodes)
For all other destinations please contact us for a postage quote.
When an order is placed by you online, your credit/debit card is debited to the full value of the order.
All prices shown include VAT.
Acknowledgment and acceptance of your order
Upon placing an order you will receive an automated email setting out the details of the order and allocating an order number. We will email you again to confirm acceptance of the order and dispatch.
Cancellation & Return
Sarnau Army Surplus ltd. is a UK based company and complies with UK consumer law including the Distance Selling Regulations. You have the legal right to cancel your order for most items within 7 working days of receiving the goods. If you wish to cancel using this right, you need to inform us in writing within 7 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us in the normal way. Reasonable care means that they have not been used in a manner other than which you would have examined the goods in a shop prior to purchase.
We recommend that you use a postal service that provides proof of return postage, the cost of return postage is the responsibility of the buyer.
If you have received a defective item, please return it within 7 days of receipt. You should include documents showing your original order number and a written note explaining the reason for the return. It is recommended that you phone us first as we may be able to resolve the problem without incurring postage charges. We will endeavor to find the most appropriate remedy i.e. replacement, repair or refund. We recommend using Royal Mail's letter or parcel service (whichever is most appropriate) in all cases. Always request the cheapest method of returning the item that ensures proof of postage.
When the item arrives with us, we will provide a replacement etc or refund your card for the goods & delivery charges, including the cost of returning the item to us (up to the cost of the original delivery
).You must include a receipt for the return postage.
Exchange of Goods
We operate a flexible returns policy and if you wish to exchange
a product you purchased for another size, colour etc., then please
New items returned because we have posted the wrong item
- Return the goods within 7 days of receipt
- Goods to be returned along with original packaging and labels etc
- Goods must be in new condition / as sent
- Goods must be returned with a covering letter / note
- Please note that return postage must be paid by the customer.
If we have sent you an item which is different from what is listed on your invoice we will be happy to make an exchange and pay your postage costs for returning the item.
Goods must be returned within 7 days of receipt.
All returns should be made to the following address at your cost:
Goods must be returned along with the original packaging where possible.
Goods must not be used.
You will have to pay the post office to return the goods but we will refund these costs to your card or arrange pickup on larger items.
We can only refund the cost of 1st Class Royal Mail or Standard Parcels for larger items. Goods must be accompanied with a covering letter or note and postage receipt.
Sarnau Army Surplus
Sarnau Army Surplus Ltd is committed to protecting your privacy. We will require certain information to process your orders and to notify you about your order status. Sarnau Army Surplus Ltd promise not to use these details for any other reason other than processing your order or informing you about our products and services. We will not pass any of your details on to third parties for profit or otherwise.
If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.
Accuracy of information
Every effort is made to ensure that all information is correct, accurate and informative. If you feel that the information could be improved then please contact us. If you have purchased something based on a picture or description on the website which turns out to be incorrect, please see our returns section.
Sarnau Army Surplus Ltd disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
All pictures, material and descriptions are the property of Sarnau Army Surplus Ltd. It may not be copied or used without the express permission of Sarnau Army Surplus Ltd.
The content of this site is owned by Sarnau Army Surplus Ltd
Registered office: Sarnau Army Store, Sarnau, Llandysul, Ceredigion, SA44 6QT.
Company Registered number 05865115 (England and Wales).
Vat No: 879769626.
If you want to ask us anything about these terms & conditions or have any comments on or about our website, please email us at firstname.lastname@example.org or call us on +44 (0)1239 654359
WEEE (Waste Electrical and Electronic Equipment) Statement